Terms

Terms of service

Effective 23 August 2026

Merge Me is operated by Marvello Pty Ltd (ABN 72 691 509 261), an Australian private company. These terms apply when a Shopify merchant installs or uses the app. By using the app, the merchant confirms that they are authorised to act for the store and accept these terms.

The service

Merge Me helps merchants identify and combine compatible Shopify orders, maintain a merge history, revise combined parcels, and coordinate selected shipping and fulfilment actions. Features depend on the merchant's settings, Shopify's APIs, the order state and any connected fulfilment provider.

Merchant responsibilities

The merchant remains responsible for orders, refunds, taxes, shipping, customer communications, fulfilment and legal compliance. Before undoing or regenerating a parcel, the merchant must check whether a 3PL or fulfilment service has already imported or started work on it. The merchant must test their own fulfilment workflow before relying on archiving or holds to stop an order export.

Plans and charges

Plan approvals, recurring fees and usage charges are handled securely by Shopify. The applicable price, included merges, trial and overage rate are shown in Shopify before approval. Unless Shopify or applicable law requires otherwise, charges already incurred are not refundable merely because the app is uninstalled.

Acceptable use

The app may not be used to break the law, compromise another store, bypass Shopify controls, manipulate payment records, or process information without authority. We may suspend unsafe or abusive use where needed to protect stores, customers or the service.

Availability and changes

We work to keep Merge Me reliable, but Shopify, carriers and third-party services can be unavailable or change their APIs. We may improve or change the service while preserving any rights required by law. Material plan changes will be presented through Shopify where approval is required.

Warranty and liability

To the extent permitted by law, Merge Me is provided without guarantees that every pair of orders can be combined or that every third-party fulfilment system will behave in the same way. Nothing in these terms excludes consumer guarantees or liability that cannot legally be excluded. For other claims, liability is limited to the amount paid for the app during the three months before the event giving rise to the claim.

Ending use

A merchant may stop using Merge Me by cancelling the plan or uninstalling the app through Shopify. Uninstalling triggers the app's deletion workflow, subject to short de-identified records retained for security, retry handling or legal obligations.

Governing law and contact

These terms are governed by the laws of Queensland, Australia, without limiting any mandatory rights that apply elsewhere. Questions may be sent to help@mergeme.app.