How can we help?

It can. Turn automatic merging on in Settings and each paid order is checked after your chosen delay. When automation is off, use Manual Matches instead.

You can require the same Shopify customer and delivery address, or match by delivery address only. Payment, fulfilment, time-window and product safety checks still apply.

The delay controls when each new paid order becomes eligible for a check. Zero removes that waiting period; processing still depends on the worker queue and Shopify availability. The matching window controls how far apart the first and last orders in one parcel may be.

Yes. Enter two or more Shopify order numbers in Manual Matches. If the customer or address differs, Merge Me warns you and asks which order supplies the delivery details.

Yes, when the merge is still eligible to change. Select original orders from the merge record. If at least two originals remain, Merge Me builds one flat replacement from those genuine originals, without nesting the earlier combined order. If only one remains, it uses the undo path instead of creating a one-order replacement. Check your warehouse or 3PL before proceeding.

Yes, while the merge is still eligible and fulfilment has not started. Always check your fulfilment software or 3PL first: Shopify status does not prove that another system has stopped work, and an imported combined parcel may need to be removed there separately.

Merge Me's undo retires the combined order without requesting a refund, restock or customer notification. It does not reverse a shipping refund already issued. Shopify Admin's own cancellation and refund controls are separate: check the actual payment gateway, transaction and test flag before using those controls on real orders.

No. The test flag applies only to the generated combined order. This is not a simulation: original orders are still archived, tracking is still copied, and enabled shipping refunds can still affect real payments on the originals. Use fictional orders in a development store to test the full workflow.

Choose a simple rule such as the highest-priced, oldest or newest order's method, or rank your own delivery methods from fastest to slowest.

Original orders are always archived for a new merge, and their archive state is verified before the new combined order becomes active. Merge Me does not add holds to originals or new combined orders. Your Shopify Flow, other app or fulfilment service must provide any waiting period you need. You remain responsible for preventing separate fulfilment of originals in your warehouse or 3PL: Shopify archiving does not guarantee that another system stops work. Saving Settings does not release existing holds or change existing orders.

Merge Me copies the combined shipment's carrier, tracking number and tracking link to the permitted original orders after shipment. A partial shipment, changed order, missing permission or failed provider request can require reconciliation; check the merge history and the actual Shopify orders if tracking is missing.