Service rules

Acceptable Use Policy

Effective 26 August 2026 · Version 2026-08-26

This policy forms part of the Merge Me Terms of Service. A Merchant must ensure that its staff, contractors and anyone using its store comply with it.

1. Lawful and authorised use

Use Merge Me only for a Shopify store you are authorised to manage and only for legitimate commerce and fulfilment purposes. Do not use it to violate law, sanctions, export controls, consumer rights, privacy rights, intellectual property or another person’s contractual rights.

2. Store, order and data abuse

You must not use the Service to access another store or customer without authority; create deceptive, sham or fraudulent orders; conceal or alter evidence; evade payment, tax, refund, chargeback or reporting obligations; manipulate analytics or app billing; harass a customer; or process personal information beyond the Merchant’s lawful purpose and disclosed instructions.

3. Security and platform integrity

You must not probe, scan or test vulnerabilities without Marvello’s prior written permission; bypass authentication, tenancy, scopes, usage limits, approval steps, holds or safety circuits; introduce malware; interfere with other merchants; overload Merge Me or Shopify; use automated access except through documented features; share credentials; or attempt to obtain secrets, source code or customer data.

4. Resale and copying

You must not resell, sublicense, scrape, mirror or commercially exploit the Service; remove notices; reverse engineer except where a non-excludable law permits it; benchmark non-public operation for a competing service; or use confidential aspects of Merge Me to create a competing product.

5. Unsafe operation

Do not keep automation enabled when you know or reasonably suspect that settings, Shopify data, a 3PL connection or Merge Me results are incorrect, stale, ambiguous or unsafe. Do not attempt to defeat warnings or use Merge Me after picking or shipping has begun where the Service states the action is unsafe.

6. Enforcement

We may investigate credible suspected violations and proportionately restrict or suspend affected access where reasonably necessary to protect stores, customers, providers or the Service. Where practicable, we will notify the Merchant and allow a remediable issue to be corrected. Serious, unlawful, fraudulent or security-threatening conduct may result in immediate suspension or termination and notification to Shopify or authorities where legally required.

7. Reporting

Report suspected abuse or security issues to help@mergeme.app. Do not include exploit details or sensitive data in an unencrypted email; ask for a secure channel.